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Team Indiana Shop FAQ
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This depends on availability of the product. Contact the Team Indiana Shop for more information.
[/et_pb_accordion_item][et_pb_accordion_item title=”How can I tell the gender/sizing of an item?”]
Generally, Youth and Women’s sizes are listed in the name of the product and within the detailed information page of the item. If no gender is specified, consider the item is an adult men’s size.
[/et_pb_accordion_item][et_pb_accordion_item title=”What credit/debit cards are accepted?”]
Your payment and personal information is always safe and 100% secured by Authorize.net. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet. Visa and MasterCard are accepted. No other card type or form of payment can be used.
[/et_pb_accordion_item][et_pb_accordion_item title=”When is my card charged?”]
Payment cards will be charged immediately upon check out.
[/et_pb_accordion_item][et_pb_accordion_item title=”How will I know that my order was received?”]
An email confirmation of your purchase will be sent to you shortly after the order has been submitted. This will assure you that the order has been placed and provide a copy of the order for your records.
[/et_pb_accordion_item][et_pb_accordion_item title=”I need to make a correction to my order. How do I do that?”]
You will need to contact the Team Indiana Shop immediately. If you order has already been put into production you will need to re-purchase the item.
[/et_pb_accordion_item][et_pb_accordion_item title=”When will my order by ready?”]
You will be notified when you order is ready for pick up (if selected) or shipped. If your order is readily available in the shop this will take 1-3 business day. If it is a custom order it will be 10-15 business days.
[/et_pb_accordion_item][et_pb_accordion_item title=”What is the refund/return policy?”]
For all decorated goods, returns/replacements/credits are processed for damaged or defective merchandise only. For non-decorated items, there is a $25 fee for returns or size exchanges.
[/et_pb_accordion_item][et_pb_accordion_item title=”Who should I contact if there is an issue once I receive my order. “]
Contact the Team Indiana Shop immediately.
[/et_pb_accordion_item][et_pb_accordion_item title=”Security & Privacy Policies “]
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.
We respect and are committed to protecting your privacy and may collect personally identifiable information when you visit our site. We automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.
[/et_pb_accordion_item][et_pb_accordion_item title=”SHOP FAQ SUMMARY”]
- For all decorated items, returns are accepted for damaged or defective items only.
- Debit and credit cards (Visa & MasterCard) will be processed at the time of order as payment.
- For non-decorated items, there is a $20 fee for exchanging sizes after delivery.
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